Data we process
We process account data (name, work email, organization), platform usage data (agent runs, workflow executions, request volume) and the business data your organization connects to ConceptCare in order to operate the service.
Legal
Privacy notice
How ConceptCare handles personal data and customer business data across the platform.
Purpose of processing
Customer data is processed solely to deliver the contracted service: grounding and executing your agents, running workflows, producing analytics for your organization and providing support.
Model training
Customer data is not used to train foundation models by default. Any exception would require an explicit written agreement with your organization.
Data isolation and access
Records are scoped to your organization and enforced at the database layer. ConceptCare personnel access customer data only when required for support or incident response, under least-privilege controls and with the access recorded.
Retention
Operational records are retained for the life of the contract with configurable retention windows for logs and execution history. On termination, customer data is deleted according to the agreed schedule.
Subprocessors
We use infrastructure and model providers to deliver the service. The current subprocessor list is provided during procurement and updated with notice.
Your rights
Depending on your jurisdiction you may request access, correction, export or deletion of personal data. Requests are handled through your organization's administrator or the contact below.
Contact
Privacy enquiries: privacy@nexora-ai.example. This is a placeholder address for a fictional company.
This notice is illustrative content for a fictional company and is not legal advice.