01
Agreement
These terms govern access to the ConceptCare platform. Enterprise customers may hold a separate master services agreement that takes precedence.
Legal
Terms of service
The conditions under which institutes access and use the ConceptCare platform.
02
Accounts and access
Customers are responsible for the accuracy of account information, for managing member access within their organization and for safeguarding API keys.
03
Acceptable use
The platform may not be used for unlawful activity, to process data the customer has no right to process, or to build systems that make consequential decisions without the human oversight required by applicable law.
04
Customer data
Customers retain all rights to the data they connect. ConceptCare processes that data only to provide the service as described in the privacy notice.
05
Service changes
Platform capabilities evolve. Material changes affecting documented behaviour are communicated in advance to active customers.
06
Availability
Service levels, credits and support response targets are defined per plan in the applicable order form. No availability guarantee is made on this page.
07
Fees
Fees, included request volume and overage rates are set in the order form. Usage above the included volume is billed per thousand AI requests.
08
Termination
Either party may terminate according to the order form. On termination, customer data is deleted per the agreed retention schedule.
09
Trademarks
ConceptCare is an independent company. Third-party names and technologies referenced on this website belong to their respective owners and their use does not imply partnership or endorsement.
This page is illustrative content for ConceptCare and is not legal advice. Enterprise agreements take precedence where they exist.